FAQ

 

Are all Sapiens Child products made in Canada?

Yes. We design and manufacture all of our products in Canada. 

 

What type of materials are used?

Natural Maple Plywood

Formaldehyde-Free

  • Columbia’s formaldehyde-free decorative panels also conform to U.S. Green Building Council’s Leadership in Energy and Environmental Design (LEED) standards
  • CARB - California Air Resources Board (CARB) Air Toxic Control Measure (ATCM) referenced by LEED V4. PureBond® technology utilizes formaldehyde-free, soy-based assembly technology
  • FSC® CERTIFICATION - (Forest Stewardship Council®) certified for chain of custody by the Rainforest Alliance.

White Melamine

  • Formaldehyde Emissions Grademark Certification Program-  fulfills the requirements of EPA TSCA Title VI (40 CFR 770) and/or CARB 2, CAN/CSA-0160-16, ANSI A208.1 and California Air Resources Board (CARB) Airborne Toxic Control Measures (ATCM) 93120
  • ECC - ECO-CERTIFIED COMPOSITE CERTIFICATION
  • FSC® CERTIFICATION - (Forest Stewardship Council®) certified for chain of custody by the Rainforest Alliance. FSC® certified panels are available upon request.

What is CARB and TSCA?

  1. CARB: This stands for California Air Resources Board. It's a set of regulations by the California Air Resources Board that sets stringent limits on the amount of formaldehyde emitted from composite wood products like hardwood plywood, particleboard, and medium-density fiberboard (MDF). These standards are among the strictest in the world and have become a de facto standard in the United States and beyond for composite wood products.

  2. TSCA Title VI: The Toxic Substances Control Act (TSCA) Title VI, administered by the U.S. Environmental Protection Agency (EPA), is a federal regulation that aligns with the CARB 2 standards. It was implemented to limit formaldehyde emissions from composite wood products nationwide. TSCA Title VI requires that composite wood products sold, supplied, offered for sale, manufactured, or imported in the U.S. meet these emission standards, and it includes provisions for labeling, record-keeping, and import certification.

Both CARB and TSCA Title VI aim to protect public health by reducing exposure to formaldehyde, a known human carcinogen, commonly found in adhesives used in composite wood products. By complying with these standards, manufacturers and importers ensure that their products are safer for consumers and the environment.

What type of paints and varnishes are used?

    We are happy to share that Sapiens Child uses 𝗣𝗥𝗘𝗠𝗜𝗨𝗠 paints and finishes to keep your little ones safe. ECOSs paints were specially designed without the harsh chemicals found in conventional paints. Using sustainable ingredients and a proprietary mixing process, ECOS paints deliver best-in-class appearance and enhanced durability.

    Sapiens Child will never compromise on quality or safety.

     

    How do I take care of my Sapiens Child product?

    It is important to take proper care of your products. Please wipe products with a soft slightly damp cloth with water or mild liquid detergent if needed. Do not let the product absorb any liquids or get humid. Avoid any use of household abrasive cleaning products. Use surface cleaners that are safe for your little one. Avoid setting hot or damp items on furniture. 

     

    What is the return policy?

    Sapiens Child will happily accept returns/exchanges no questions asked within 90 days of your purchase. 

    Before returning your item, please contact us through our “Contact” page.

    Once returns are received and accepted, refunds will be processed to the original method of payment. We will notify you ASAP once this has been completed through email.

    Original delivery fees are not refundable and additional shipping fees may apply.

     

    How is the shipping cost calculated?

    Shipping time and costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. Sometimes we offer free shipping, you will know during checkout. 

     

    How do products ship?

    All our products ship flat (unassembled). It includes super easy-to-follow assembly instructions. 

    We work hard to try and have all products shipped within 4 business days.

    Customs costs may apply depending on the country of destination. These costs will be covered by you.

     

    Where do you ship to?

    Worldwide.

      I live outside Canada. Should I worry about Duties & Taxes?

      Exclusive for US customers: Our products are tax-free, and no duties need to be paid.

      Sales tax has already been applied to the price of the goods as displayed on the website. 

      Import duties and taxes for international shipments vary by country and may be liable to be paid upon arrival by the customer at the destination country.