FAQ

Sapiens Child wants you and your little monkey to be delighted with your products. 

Are all our products made in Canada?

Yes. We design and manufacuture all of our products in Canada. 

What type of paints and varnishes do we use?

We are happy to share that Sapiens Child uses 𝗣𝗥𝗘𝗠𝗜𝗨𝗠 paints and finishes to keep your little ones safe. ECOSs paints were specially designed without the harsh chemicals found in conventional paints. Using sustainable ingredients and a proprietary mixing process, ECOS paints deliver best-in-class appearance and enhanced durability.

Sapiens Child will never compromise on quality or safety.

How to take care of your product?

It is important to take proper care of your products. Please wipe products with a soft slightly damp cloth with water or mild liquid detergent if needed. Do not let the product absorb any liquids or get humid. Avoid any use of household abrasive cleaning products. Use surface cleaners that are safe for your little one. Avoid setting hot or damp items on furniture. 

Changed your mind about a product?

Sapiens Child will happily accept returns/exchanges no questions asked within 90 days of your purchase. 

Before returning your item, please contact us through our “Contact” page.

Once returns are received and accepted, refunds will be processed to the original method of payment. We will notify you ASAP once this has been completed through email.

Original delivery fees are not refundable and additional shipping fees may apply.

How is shipping calculated?

Shipping time and costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. Sometimes we offer free shipping, you will know during checkout. 

How do products ship?

All our products ship flat (unassembled). It includes super easy-to-follow assembly instructions. 

We work hard to try and have all products shipped within 4 business days.

Customs costs may apply depending on the country of destination. These costs will be covered by you.

Duties & Taxes outside Canada?

Sales tax has already been applied to the price of the goods as displayed on the website

Import duties and taxes for international shipments vary by country and may be liable to be paid upon arrival at the destination country. 

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to the original location at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.